This Privacy Policy explains how Oak Harbor Ventures, LLC ("RailsDocks," "we," "us," or "our") collects, uses, and protects information when you visit the RailsDocks website, create an account, purchase a subscription, or use the RailsDocks hosting service.

1. Information We Collect

We collect information that you provide directly to us, including:

• Your name and email address.
• Account login and authentication information.
• Subscription and billing-related information.
• Information you provide when contacting us for support.
• Information you provide when configuring or using RailsDocks services.

We may also automatically collect technical information associated with your use of RailsDocks, including:

• IP address.
• Browser and device information.
• Login and account activity.
• Application deployment and service activity.
• Server, security, diagnostic, and error logs.
• Usage information necessary to operate and secure the service.

2. Payment Information

Payments for RailsDocks are processed by Stripe. Payment card information is provided directly to Stripe and is processed according to Stripe's privacy and security practices.

RailsDocks does not receive or store your complete payment card number. We may receive limited billing information from Stripe, such as your Stripe customer identifier, subscription status, payment status, card brand, and the last four digits of a payment method.

3. How We Use Information

We use information collected through RailsDocks to:

• Create and maintain your account.
• Provide, operate, and improve RailsDocks.
• Provision and manage hosting infrastructure.
• Process subscriptions and maintain billing records.
• Authenticate users and protect accounts.
• Provide customer support.
• Monitor service reliability and diagnose technical problems.
• Detect, investigate, and prevent fraud, abuse, and security threats.
• Enforce our Terms of Service.
• Comply with applicable legal obligations.

4. Customer Applications and Data

RailsDocks provides infrastructure that allows customers to deploy and operate their own applications. Those applications may contain source code, databases, files, credentials, logs, and other customer-controlled information ("Customer Data").

You retain ownership of your Customer Data. RailsDocks processes and stores Customer Data only as necessary to provide, secure, maintain, and support the hosting service.

You are responsible for determining what information your applications collect and for complying with any privacy laws or other obligations applicable to your applications and their users.

RailsDocks does not sell Customer Data or use the contents of your hosted applications or databases for advertising purposes.

5. Cookies and Session Information

RailsDocks may use cookies and similar technologies that are necessary to operate the website and service, including maintaining authenticated sessions, protecting accounts, and preserving service preferences.

Disabling essential cookies may prevent portions of RailsDocks from functioning properly.

6. Service Providers

We rely on third-party service providers to operate RailsDocks. These providers may include payment processors, cloud and infrastructure providers, domain and network services, security providers, and other vendors necessary to deliver the service.

These providers may process information on our behalf only as necessary to perform the services they provide to us and subject to their own legal and contractual obligations.

7. When We May Disclose Information

We may disclose information when reasonably necessary to:

• Provide or maintain RailsDocks.
• Comply with applicable law, regulation, subpoena, court order, or other valid legal process.
• Investigate fraud, security incidents, abuse, or violations of our Terms of Service.
• Protect the rights, property, or safety of RailsDocks, our customers, or others.
• Complete a merger, acquisition, financing, reorganization, or sale of all or part of our business.

We do not sell your personal information to third parties.

8. Data Security

We use reasonable administrative, technical, and operational safeguards designed to protect information against unauthorized access, alteration, disclosure, or destruction.

No internet service, hosting environment, or data-storage system can be guaranteed to be completely secure. You are also responsible for protecting your RailsDocks credentials and properly securing the applications you deploy.

9. Data Retention

We retain personal information for as long as reasonably necessary to operate RailsDocks, maintain your account, satisfy legal and accounting requirements, resolve disputes, prevent abuse, and enforce our agreements.

When an account or hosted service is terminated, associated Customer Data may be deleted from active systems. Some information may remain for a limited period in backups, logs, billing records, or other systems where retention is reasonably necessary for security, operational, or legal purposes.

10. Your Choices and Rights

You may update certain account information through RailsDocks or contact us to request correction or deletion of personal information associated with your account.

Depending on where you live, applicable law may provide additional rights regarding access to, correction of, deletion of, or restriction on the processing of your personal information.

We may need to retain certain information when required by law or when reasonably necessary for billing, fraud prevention, security, dispute resolution, or enforcement of our agreements.

11. Children's Privacy

RailsDocks is intended for businesses and developers and is not directed to children under 13. We do not knowingly collect personal information from children under 13.

12. Changes to This Policy

We may update this Privacy Policy from time to time as RailsDocks evolves or as legal requirements change.

When we make changes, we will update the effective date shown at the top of this page. If a change materially affects how we handle personal information, we may provide additional notice when appropriate.

13. Contact Us

If you have questions about this Privacy Policy or how RailsDocks handles personal information, contact:

Oak Harbor Ventures, LLC
1309 Coffeen Avenue
STE 19357
Sheridan, WY 82801
Phone: 1-307-429-2915
Email: john@oakharborventures.com

You may also visit our Contact page.

For additional information about your use of RailsDocks, please review our Terms of Service.